January 27, 2023
NDTV News


Home Ministery operationalised the nationwide helpline 155260 for stopping cyber fraud.

New Delhi:

The Union Home Ministry has operationalised the nationwide helpline 155260 and reporting platform for stopping monetary loss as a result of cyber fraud.

The nationwide helpline and reporting platform present a mechanism for individuals cheated in cyber frauds to report such circumstances to forestall lack of their hard-earned cash, a ministry assertion stated.

Reinforcing the dedication of the Modi authorities to offer protected and safe digital funds eco-system, the Ministry of Home Affairs (MHA) underneath the management of Union Home Minister Amit Shah has operationalised the nationwide helpline 155260 and reporting platform for stopping monetary loss as a result of cyber fraud, the assertion stated.

The helpline was tender launched on April 1, 2021. The helpline 155260 and its reporting platform has been made operational by the Indian Cyber Crime Coordination Centre (I4C) underneath the house ministry, with lively help and cooperation from the Reserve Bank of India (RBI), all main banks, cost banks, wallets and on-line retailers.

The Citizen Financial Cyber Fraud Reporting and Management System has been developed in-house by I4C to combine legislation enforcement businesses and banks and monetary intermediaries.

It is presently being utilised together with 155260 by seven states and Union territories (Chhattisgarh, Delhi, Madhya Pradesh, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh) overlaying greater than 35 per cent of the nation’s inhabitants. Roll out within the others states for pan-India protection is underway to forestall the circulate of cash siphoned off by fraudsters.

Since its tender launch, in a brief span of two months, the helpline 155260 has been in a position to save greater than Rs 1.85 crore of defrauded cash from reaching the fingers of fraudsters, with Delhi and Rajasthan saving Rs 58 lakh and Rs 53 lakh, respectively, the assertion stated.

The facility empowers each the banks and the police by leveraging new-age applied sciences for sharing on-line fraud associated data and taking motion in nearly actual time. The lack of defrauded cash in on-line dishonest circumstances will be stopped by chasing the cash path and stopping its additional circulate earlier than it’s taken out of the digital ecosystem by the fraudster.

The helpline and its related platform function on the next workflow:

Victims of cyber fraud name on helpline quantity 155260, which is manned and operated by the state police involved.

The police operator notes down the fraud transaction particulars and primary private data of the caller and submits them within the type of a ticket on the Citizen Financial Cyber Frauds Reporting and Management System.

The ticket will get escalated to the involved banks, wallets, retailers and so forth, relying on whether or not these are the sufferer’s financial institution or the financial institution or pockets wherein the defrauded cash has gone.

An SMS can also be despatched to the sufferer with an acknowledgement variety of the grievance with route to submit full particulars of the fraud on the nationwide cybercrime reporting portal (https://cybercrime.gov.in/) inside 24 hours, utilizing the acknowledgement quantity.

The financial institution involved, which might now see the ticket on its dashboard on the reporting portal, checks the main points in its inside methods.

If the defrauded cash remains to be obtainable, the financial institution places it on maintain, that’s, the fraudster can’t withdraw the cash.

If the defrauded cash has moved out to a different financial institution, the ticket will get escalated to the subsequent financial institution to which the cash has moved out.

This course of is repeated till the cash is saved from reaching the fingers of the fraudsters.

Currently, the helpline and its reporting platform has all the foremost private and non-private sector banks onboard.

The notable ones embrace – State Bank of India, Punjab National Bank, Bank of Baroda, Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis Bank, Yes Bank and Kotak Mahindra Bank.

It additionally has all main on-line wallets and retailers comparable to PayTM, PhonePe, Mobikwik, Flipkart and Amazon linked to it.

The success of the helpline and reporting platform will be gauged from the truth that on a number of events, the cheated cash has been stopped from reaching fraudsters even after it has been moved by the cheats to 5 completely different banks to cover the path.

(Except for the headline, this story has not been edited by NDTV employees and is printed from a syndicated feed.)

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